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Noticeboard

Dear Patient

This is to let you know about the Patient Participation Group – These are the important items we have discussed: NHS Choices Website, GP Practice Survey (MORI) & Friends and Family Test.

  • Did Not Attend Surgery Appointments, we have a large number of people not attending every month.
  • Impact of the new build in Selly Oak on our Surgery.
  • Family and Friends - 2 Replies and all would extremely likely recommend the Surgery.

 

We have 7 members, should you wish to be contacted by a member of our Patient Participation Group please email us.

We had offered information meetings about Alzheimer’s and Health on our website and in our reception. No responses were received, maybe later in the year we will offer this service again.

You can now access your medical records online. To do this we need the following:

Picture ID and a Bank Statement.

Flu Clinics now available for 2018/2019, for further details, please contact any member of the reception team.

Over the Christmas & New Year period we are open Monday to Friday with the exception of Christmas Day, Boxing Day and New Years Day.

 

 

 


Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Home Visit Policy

Click the link above to view



 
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